Discover our aged care standards, covering a spectrum of vital focus areas crucial for exceptional care provision:
1. **Consumer Dignity and Choice:**
Upholding the dignity and respecting the choices of each individual receiving care, ensuring a personalised and respectful approach.
2. **Ongoing Assessment and Planning:**
Continuous assessment and tailored planning to meet evolving care needs, ensuring a dynamic and responsive approach to care delivery.
3. **Personal Care and Clinical Care:**
Providing high-quality, personalised personal and clinical care services tailored to the unique needs of each resident or care recipient.
4. **Services and Supports for Daily Living:**
Offering a range of comprehensive services and support systems essential for daily living, promoting independence and well-being.
5. **Organisation’s Service Environment:**
Creating a nurturing and safe environment conducive to the well-being of residents and staff, prioritising comfort and safety.
6. **Feedback and Complaints:**
Establishing robust feedback and complaints mechanisms to actively listen to concerns and continuously improve service quality.
7. **Human Resources:**
Ensuring a skilled, compassionate, and adequately resourced workforce through effective recruitment, training, and support.
8. **Organisational Governance:**
Implementing robust governance structures and processes to maintain accountability, transparency, and compliance with regulatory standards.
